Administrator

• Receive and respond to incoming calls from a variety of stakeholders such as tenants, family members, internal staff team and external agencies.
• Provide updates and information for tenants who have on going issues with their property and who may experience anxiety at the thought of moving into Temporary Accommodation.
• Receive repair requests from tenants, landlords or neighbours, forward to Tenant Liaison Workers or Property Administration team, or raise on the Homemaster system and liaise with all parties with information on what action is in process until complete.
•  Collate and provide standard paperwork such as move-in and interview packs for staff.
•  Keep all systems updated to include all records on Sharepoint, Microsoft Excem and HomeMaster
•  Accurately input Housing Benefit data into the HomeMaster system.
• Liaise with a variety of internal and external stakeholders 
•  Source information and maintain complete property files that include Landlord registration, EICR reports and Gas safety certificates that comply with housing legislation.
•  Provide each property with a file number and a specialist software number and draft electronic store lease agreements from landlords.

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.